FXLMdocs

FXLM App Support

Welcome to FXLM support! Get help with the film photography simulation app that brings the magic of analog photography to your mobile device.

📱 About FXLM

FXLM is a mobile application that simulates the experience of film photography, featuring:

Film simulation with authentic grain and processing
Golden hour calculator based on your location
Two film stocks: Scuru FX1 and Ritrattu FX1, with more in development!
Portfolio management for your processed photos
Weather integration for optimal shooting conditions

🚀 Getting Started

First Time Setup

Download FXLM from the App Store
Create an account with your email address
Verify your email (check spam folder if needed)
Grant permissions for camera, photos, and location
Start taking photos with film simulation!

Key Features

📸 Camera: Take photos with real-time film preview
🎞️ Film Selection: Choose between Scuru FX1 and Ritrattu FX1
🌅 Golden Hour: Automatic calculation of optimal lighting times
📚 Portfolio: View and share your processed photos
🌤️ Weather: Current conditions for photography planning

🔧 Troubleshooting

Camera Issues

Camera won’t open or shows black screen

Force close and restart the app
Check camera permissions in device Settings > Privacy > Camera
Restart your device if the issue persists
Ensure no other apps are using the camera

Photos appear rotated or sideways

If issues persist, try taking photos in landscape orientation
Contact support if rotation problems continue (hunter@shotonfxlm.com)

Processing takes a long time

GPU processing can take 10-30 seconds depending on device
Ensure your device has sufficient battery (>20%)
Close other apps to free up memory
Newer devices process faster than older models

Authentication Problems

Can’t sign in / “User not found” error

Double-check email address or username for typos
Ensure you’re using the correct password
Try password reset if you’ve forgotten it
Clear app cache/data and try again

Email verification not working

Check spam/junk folder for verification email
Wait a few minutes for email delivery
Try resending verification from login screen
Ensure email address is typed correctly

Account locked / Too many attempts

Wait 15-30 minutes before trying again
Use password reset to regain access
Contact support if lockout persists

Location & Golden Hour

Golden hour times seem incorrect

Ensure location permissions are enabled
Check your device’s location settings
Make sure you’re connected to internet
Try toggling location services off/on

Location permission denied

Go to Settings > Privacy > Location Services
Find FXLM and set to “While Using App”
Restart the app after changing permissions

Photo Processing & Portfolio

Processed photos not appearing in portfolio

Wait for processing to complete (look for loading indicator)
Check if photo was saved to device gallery
Try refreshing the portfolio screen
Ensure sufficient storage space on device

Photos missing from portfolio

Pull down to refresh the portfolio screen
Check if you’re signed into the correct account
Photos are tied to your account across devices
Contact support if photos are permanently missing (hunter@shotonfxlm.com)

App Performance

App crashes or freezes

Force close and restart the app
Restart your device
Ensure you have the latest app version
Free up device storage space (need 1GB+ free)
Close other memory-intensive apps

Slow performance

Close background apps
Ensure device has >20% battery
Check available storage space
Try restarting your device

🔐 Privacy & Security

Account Security

Use a strong, unique password
Keep your email address up to date
Never share your login credentials

Data Privacy

All photo processing happens locally on your device
Photos are stored securely in your personal account
Location data is only used for golden hour calculations
We never sell your personal information

Account Deletion

To delete your account and all associated data:

Email us at: hunter@shotonfxlm.com
Include your registered email address
Request account deletion
Allow 7-14 days for complete data removal

📱 Device Requirements

iOS Requirements

iOS Version: 13.0 or later
Device: iPhone 6s or newer
Storage: 100MB for app + space for photos
RAM: 2GB recommended for optimal performance

Optimal Performance

Storage: Keep 1GB+ free space
Battery: 20%+ for GPU processing
Network: WiFi or cellular for account sync
Background Apps: Close unnecessary apps during use

💡 Tips & Best Practices

Photography Tips

Golden Hour: Use the built-in calculator for best lighting
Composition: Film simulation works best with thoughtful framing
Stability: Hold device steady during processing
Lighting: Natural light produces the most authentic results

App Usage

Film Selection: Scuru FX1 for warm tones, Ritrattu FX1 for classic look
Portrait Mode: App works in both portrait and landscape
Processing: Allow full processing time for best quality
Storage: Regularly backup your portfolio photos

Performance Optimization

Close Apps: Close background apps before heavy processing
Battery: Charge device for extended photo sessions
Storage: Delete old photos/apps to maintain free space
Updates: Keep FXLM updated for latest improvements

📊 Known Issues & Limitations

Current Limitations

Processing Time: GPU processing takes 10-30 seconds per photo
Background Processing: App must stay open during processing
Large Files: Very high-resolution images may process slowly
Offline Mode: Some features require internet connection

Known Issues

Memory: Processing may fail on devices with <2GB RAM

Planned Improvements

Background Processing: Coming in future update
Additional Film Stocks: More simulation options planned
Batch Processing: Multiple photo processing
Social Features: Sharing and community features

🆘 Contact Support

Before Contacting Support

Try the troubleshooting steps above
Restart the app and your device
Check if you have the latest app version
Note any error messages exactly as they appear

Contact Information

Email: hunter@shotonfxlm.com
Response Time: Within 24-48 hours
Support Hours: Monday-Friday, 9AM-5PM PST

When Contacting Support, Include:

Device Model: (e.g., iPhone 14, Samsung Galaxy S23)
OS Version: (e.g., iOS 17.1, Android 13)
App Version: Found in Settings screen
Issue Description: What happened and when
Error Messages: Exact text of any errors
Screenshots: If applicable and helpful

Bug Reports

Help us improve FXLM by reporting bugs with:

Steps to reproduce the issue
Expected behavior vs actual behavior
Device and app version information
Screenshots or screen recordings if possible

📚 Legal & Privacy

Privacy Policy - How we handle your data
Terms of Service - Usage terms and conditions

Data Collection

Account Info: Email, username, encrypted password
Usage Statistics: Anonymous app usage data
Location: Only for golden hour calculations (with permission)
Photos: Stored securely in your personal account

Your Rights

Access your personal data
Correct inaccurate information
Delete your account and data
Export your photos and data
Opt-out of marketing communications

🔄 App Updates

Update Frequency

Major Updates: Every 2-3 months
Bug Fixes: As needed
Security Updates: Immediate when required

How to Update

Open App Store (iOS)
Search for “FXLM” or check Updates tab
Tap “Update” when available
Restart app after updating

🌟 Feature Requests

Have an idea for FXLM? We’d love to hear it!

Submit Ideas Via:

Email: hunter@shotonfxlm.com
Subject Line: “Feature Request”
Include detailed description of proposed feature

Popular Requested Features:

Additional film stock simulations
Batch photo processing
Social sharing features
Custom grain settings
Video recording with film effects

Last Updated: July 3, 2025